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BPO、ITO、KPO的区别
Social Networking Trend Transforms Business Strategies
Growing Popularity of Cloud Computing
BPO Providers Warm up to Green Computing
Analytic Outsourcing to Register Strong Growth and Face Poaching of Talent
Growing Significance of Value Addition
Platform BPO - A Key Driving Factor
Merchants Opt for Outsourcing to Protect Credit Card Data
Growing Proportion of Non-Linear Revenues
Demand for BPOs that Bring About Transformational Change
The Importance of Impact Sourcing
Challenges for Impact Sourcing
4. AN INSIGHT INTO MAJOR HORIZONTAL SEGMENTS
Finance and Accounting BPO (FAO)
Customer Services BPO
Human Resources BPO (HRO)
Recruitment Process Outsourcing (RPO)
HR Outsourcing Types
Procurement BPO
Knowledge Process Outsourcing (KPO)
BPO Vs KPO
FAO Vendor Landscape
Table 1: Leading Players in the Global F&A BPO Market (2013): Percentage Breakdown of Revenues for Accenture, Capgemini, Genpact, IBM and Others (includes corresponding Graph/Chart)
5. CUSTOMER SERVICES BPO
A Prelude
Opportunities from Growing Web-Based Interactions
Asia-Pacific: A Favored Destination for Contact Centers
Contact Center Outsourcing Services Makes Inroads into New Verticals
Service Providers Adopt New Strategies
6. HR BUSINESS PROCESSES OUTSOURCING
A High-Profile Segment
Future Growth Opportunities
Snapshots
HR Activity in the Recent Past: A Review
RPO: Opportunities for Growth
Multi-Process HRO Market: An Overview
Competitive Landscape
Table 2: Leading Players in Global HR BPO Market (2012): Percentage Breakdown of Revenues for ADP, Alon Hewitt, Fidelity Work-Place Investment, Paychex, Xerox/ACS and Others (includes corresponding Graph/Chart)
Noteworthy Trends & Issues
Cost Reduction: Finding Favor Again in Difficult Times
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