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BPO、ITO、KPO的区别
1. INDUSTRY OVERVIEW
A Prelude
High Potential for 'Business Transforming' BPO Services
BPO: Market Characteristics, Growth Drivers and Determinants
Recession Slows Down Growth in the Outsourcing Industry
Post Recession Prospects
Current and Future Analysis
Debt Crisis Reinforces Focus on Outsourcing
Emerging Markets Spur Growth
Growth Opportunities in Service Segments
BPO Adoption in End-User Markets
2. MARKET DYNAMICS
Sourcing Strategy/Model: Means to Achieve Business Process
Sole Sourcing - A Model for Increasing Operational Efficiency
One-Stop-Shop for Comprehensive HR Outsourcing
Multi-Source Approach: Gains Strength
Benefits of Multi-Sourcing Approach
Challenges Facing Multi-Sourcing Strategy
Offshore BPO: Driving Cost-Effectiveness
Offshore Outsourcing of Call Centers
Protectionism - Implications for Offshore BPOs
A Brief Sketch of Major Outsourcing Destinations
India
Philippines
China
Malaysia
Czech Republic
Singapore
Brazil
Canada
Poland
Egypt
Mexico
3. MARKET TRENDS
Major Trends - In a Nutshell
Alternate Offshore Locations Challenge Dominance of Traditional Centers
Nearshoring Finds Favor among Businesses
Latin America Emerges as a Global Delivery Location
Continental Europe Opens Up to BPO
New Business Areas Make Gains
Industry-Specific BPO Services Continue to Gain Strength
Supply Management Outsourcing Market on an Upswing
Rise of Bundled IT & BPO Deals
BPO: Heading towards Commoditization?
Contract Pricing: A Sticking Point
Vendors Endeavor to Address the Unique Needs of SME & Mid-Market Sectors
Advanced Technologies Come to the Aid of BPO Providers
Robotic Automation Makes In Roads in BPO Industry
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